Privacy Policy

1.Introduction & Scope

This Privacy Policy explains how Genenso Technologies Private Limited ("Genenso", "we", "us" or "our") collects, uses, discloses and safeguards information when you visit our website, engage with our sales team, or use the Genenso platform and related services (collectively, the "Services").

This policy applies to personal information and business data processed through our Services. By using our Services, you agree to the practices described in this policy.

2.Information We Collect

We collect information you provide directly and information generated automatically as you use our Services:

• Personal information: name, email address, phone number, company name, designation and any details you submit through our forms.
• Business & operational data: orders, distributor and retailer records, stock levels, targets, incentives and related information you enter into the platform.
• Usage data: pages viewed, features used, actions taken and time spent within the Services.
• Device & log data: IP address, browser type, operating system, device identifiers and diagnostic logs.
• Cookies and similar technologies as described in the Cookies section below.

3.How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain and improve the Services.
• Respond to demo requests, inquiries and support tickets.
• Personalize your experience and deliver relevant features and content.
• Generate forecasts, analytics and insights within the platform.
• Communicate with you about updates, security notices and offerings.
• Detect, prevent and address fraud, abuse and technical issues.
• Comply with legal obligations and enforce our agreements.

4.Legal Basis for Processing

Where applicable law requires it (for example, under GDPR-style frameworks), we process personal information on the following legal bases: performance of a contract, our legitimate business interests, your consent, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time.

5.Data Sharing & Third-Party Disclosure

We do not sell your personal information. We may share information with:

• Service providers and subprocessors who help us operate the Services (e.g., hosting, email delivery, analytics), bound by appropriate confidentiality and data protection obligations.
• Integration partners you choose to connect (such as accounting, ERP or messaging tools).
• Authorities or third parties where required by law, regulation, legal process or to protect rights, safety and property.
• Successors in the event of a merger, acquisition or asset transfer, subject to this policy.

6.Data Storage, Security & Retention

We implement administrative, technical and organizational measures designed to protect information, including encryption in transit and at rest, access controls and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce agreements. When no longer needed, information is deleted or anonymized.

7.Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, measure performance and improve the experience. You can control cookies through your browser settings; disabling certain cookies may affect functionality.

8.Your Rights

Depending on your jurisdiction, you may have rights to access, correct, update, delete or restrict processing of your personal information, to object to processing, to data portability, and to opt out of certain communications. To exercise these rights, contact us using the details below.

9.Children's Privacy

Our Services are intended for business use and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

10.International Data Transfers

Your information may be processed and stored in countries other than your own. Where we transfer personal information across borders, we take steps to ensure appropriate safeguards are in place consistent with applicable law.

11.Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12.Contact Information

For questions or requests regarding this Privacy Policy or your personal information, contact us at contact@genenso.com or by mail at Genenso Technologies Private Limited, B-66, Palace Orchard, Kolar Road, Bhopal, Madhya Pradesh, India.